MASHAFOODS RESTAURANT PRIVACY POLICY 

Introduction:

This policy explains how we, Masha Foods Restaurant (hereinafter referred to as “Masha Foods”), use the personal information you provide to us when using our service, including but not limited to our website and mobile application. Please read this Privacy Policy and understand it before using our services. By visiting and/or ordering services on this website/application, you agree and, where required, consent to the collection, use, and transfer of your information as set out in this policy. 

What information do we collect about you?

We collect personal information from you when you order goods or services from us using our website/application. We also collect information when you complete any customer survey. Website/application usage information may also be collected using cookies (as defined below).

Masha Foods will collect information that personally identifies you and/or your location, where required (this may include your Approximate and Precise location, Name, Email address, Phone number, Profile Photos, Crash logs, Device or other IDs), but only when you voluntarily provide it to us.

1. Approximate and Precise location: For delivering food to your location. We take your customer Approximate and Precise location for delivering the customer Food order which they have placed on the Website/Application of Masha Foods Restaurant.
2. Name: To Identify the Customer with their unique name whenever they are ordering food on the Website/Application of Masha Foods Restaurant.
3. Email address: To Identify the Customer with their unique Email Address whenever they are ordering food on the Website/Application of Masha Foods Restaurant.
4. Phone number: To Identify the Customer with their unique Phone number whenever they are ordering food on the Website/Application of Masha Foods Restaurant.
5. Profile Photos: To Identify the Customer with their unique profile picture whenever they are ordering food on the Website/Application of Masha Foods Restaurant.
6. Crash logs: We collect the crash log to improve the performance of the application. Developers at Masha Foods Restaurant gather crash information and provide the customer with the stack trace logs to help you debug your applications.
7. Device or other IDs: To Send updates about the customer’s order, we collect the device. If you’re using our Services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer) to recognize you and send push notifications about your order.

We collect this information exclusively to carry out the functions offered on the website/application and to provide you with offers and information about Masha Foods and other services we think you may be interested in. We do not collect sensitive information about you.

Cookies:

Some of the information collected will not personally identify you but will instead track your use of the website/application so that we can better understand how it is used by customers and in turn enhance and improve your experience in ordering our goods and services. We may obtain this information by the use of cookies. Cookies are small data files transferred to your device that recognize and identify your device and allow your device to ‘remember’ information from the website/application for future use. Cookies do not contain any information that personally identifies you, and we do not use cookies to obtain such information – your personal information can only be obtained by Masha Foods if you actively provide it to us. We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as the use of NFC Tags, QR Codes, or use of mobile vouchers. Your device and/or the web browser should allow you to refuse cookies if you wish by changing the settings.

Storage and security of your personal information:

Masha Foods will use all reasonable endeavors to maintain the security of your personal information and protect it from misuse, interference, and loss, as well as against unauthorized access, modification, or disclosure. Masha Foods will destroy any personal information it holds about you that is no longer required under the terms of this Privacy Policy. Where you have chosen a password to access certain services of the website/application, you are responsible for keeping your password confidential. We recommend not sharing your password with anyone. Due to the nature of the internet, Masha Foods does not provide any guarantee or warranty regarding the security of your personal information during transmission to us or storage by us, and you acknowledge that you disclose your personal information to us at your own risk. Please contact us immediately if you become aware or have reason to believe there has been any unauthorized use of your personal information in connection with the website/application.

How will we use the information we collect from you?

You consent to Masha Foods collecting and using your personal information for processing and delivering the orders placed on the website/application and any other service provided through the website/application. In particular, you expressly consent that Masha Foods may disclose your personal information, including your name, email address, physical address, and telephone number to riders delivering your order, either employed by Masha Foods or by third parties providing delivery services to Masha Foods. You consent to Masha Foods using your personal information for advertising and direct marketing purposes to inform you about the website/application and the goods and services it provides, or other matters that it believes will be of interest to you.

Masha Foods may disclose your personal information, and you consent to the disclosure of your personal information, to:

1. other entities within the Masha group of companies.
2. Third parties engaged by Masha Foods or other members of the Masha group to perform functions or provide products and services on our behalf, such as processing payments, mail-outs, debt collection, research, statistical information, marketing, and direct or indirect advertising.

If you would like to unsubscribe from receiving direct marketing communications from Masha Foods or do not want us to share your personal information with other parties, please email us at [Your Email Address], follow the steps to unsubscribe, which are presented in every communication you receive from us, requesting your personal information be removed from our mailing list.

We will use reasonable endeavors to comply with your request within a reasonable period of receipt of your request. Please note that the withdrawal of any authorizations for processing your personal information by third parties may result in us not being able to provide you with any services. Masha Foods reserves the right to disclose your personal information if it is required or authorized to do so by law, or if it is reasonably necessary in its opinion to protect the rights or property of Masha Foods or any third party, or to avoid injury to any person.

If the Masha Foods business is sold or merges with another entity, then some or all of your personal information may be passed to a third party.

Access to your information:

Masha Foods will use all reasonable endeavors to keep the personal information it holds accurate, complete, up-to-date, relevant, and not misleading. Please contact us if you would like to access the personal information that Masha Foods holds about you. We will use reasonable endeavors to provide a complete list of your personal information within a reasonable period of receipt of your request. Please email us if you would like to receive a copy of this information at [Your Email Address]. Masha Foods reserves the right to charge a nominal fee for the processing of this request in accordance with local legislation. You may contact us to correct any of your personal information that is inaccurate, incomplete, or out-of-date, or to request that your personal information be deleted. We will use reasonable endeavors to correct or delete your personal information as requested within a reasonable period of receipt of your request. Deletion of your account with Masha Foods will not automatically delete the personal information held about you.

If you would like Masha Foods to delete all personal information together with the deletion of your account, please contact us at [Your Email Address] and follow the steps that will be given to you. Please note that the deletion of your personal information from our database will result in us not being able to provide you with any services. If applicable, any legal requirement on us to maintain certain records of your personal information shall prevail over any of your requests. We may require you to prove your identity before providing you with copies of your personal information.

Changes to our Privacy Policy:

Masha Foods reserves the right to alter all or any part of this Privacy Policy. Any changes thereto will be notified via the website/application and, where appropriate, through telephone and email notification.

Other sites and platforms:

This privacy policy only applies to this website/application. You should, therefore, read the privacy policies of our other websites and/or platforms when you are using those sites.

Contact:

All comments, queries, and requests relating to our use of your information are welcomed and should be addressed to [email protected]